Job Description

Overview

The Collections Representative is responsible for managing delinquent accounts and executing effective collection strategies to recover outstanding debts. This role requires a balance of negotiation, professionalism, and customer service to achieve recovery goals while maintaining compliance with all federal regulations and client standards.

The position involves direct communication with debtors, accurate documentation of all collection activities, and strategic follow-up to maximize successful repayment outcomes.

Type: Direct hire, full time, hybrid

Pay: $38,000 - $41,500. Has full benefits package.

Collections Representative Requirements

• Education: High school diploma or equivalent required; coursework in business or a related field preferred.
• Skills:
• Strong negotiation and persuasion abilities with professional communication.
• Effective verbal and written communication, including active listening and empathy.
• Ability to handle sensitive or difficult conversations with composure and professionalism.
• Detail-oriented with exceptional organizational and time management skills.
• Proficient in collections software, CRM systems, and Microsoft Office Suite.
• Familiarity with debt collection laws, regulations, and compliance standards.
• Reliable and flexible schedule availability (day, evening, or weekend shifts as needed).
• Licensing: Must be able to obtain any required state or federal collections licenses after hire.

Collections Representative Duties

• Manage a portfolio of delinquent accounts, executing timely and compliant recovery actions.
• Initiate and maintain contact with debtors via phone, email, and written correspondence to discuss balances and negotiate repayment options.
• Document all collection activities and debtor communications accurately within internal systems in accordance with regulatory and client requirements.
• Provide exceptional customer service by responding promptly to debtor inquiries and offering clear, accurate information.
• Employ skip tracing tools and investigative methods to locate and contact debtors who are difficult to reach or have updated information.
• Ensure all collection activities comply with applicable laws, internal policies, and federal regulations while maintaining professionalism and ethical standards.

No deadline to apply.

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