Job Description

Hiring: Operations Specialist | Construction Industry | Full-Time (On-Site)

Location: Wilmington, NC

The Specialized Recruiting Group is proud to partner with a rapidly growing construction services company that is seeking a highly organized and detail-driven Operations Specialist for their Wilmington, NC office. This is an excellent opportunity for a candidate who thrives in a fast-paced environment, enjoys balancing office operations with field coordination, and wants to play a key role in streamlining processes for a scaling organization.

About the Role

The Operations Specialist will support day-to-day scheduling, communication, documentation, and workflow coordination between office staff, field teams, vendors, and customers. This role is ideal for someone who enjoys problem-solving, improving processes, and keeping operations running smoothly. You’ll work closely with field managers, municipalities, and internal teams to ensure jobs are scheduled accurately and executed on time.

Key Responsibilities

• Act as the primary contact for scheduling and front-desk communication
• Coordinate inspections with municipalities and schedule field services (installs, locates, material drops, etc.)
• Manage builder portals and ensure job details and documentation remain up to date
• Confirm job readiness with customers and internal systems
• Support field managers on scheduling, material ordering, and issue resolution
• Maintain office records, logs, and documentation
• Process client VPOs/EPOs and verify customer POs for accurate scope and compliance
• Provide training or oversight to support staff as needed
• Maintain strong vendor relationships
• Assist with warranty scheduling and follow-up
• Support BOLT scheduling and Power BI reporting
• Contribute to data analytics initiatives that improve operational efficiency

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred
• 3+ years of experience in operations, project coordination, or scheduling (construction industry experience strongly preferred)
• Proficiency with MS Office (Excel, Teams, SharePoint)
• Experience with BOLT, Power BI, Sage, or builder portals is a plus
• Strong communication skills and exceptional attention to detail
• Ability to manage multiple priorities and work independently
• Basic understanding of accounting or project management concepts

Working Environment and Conditions

This position requires working in an office/indoor environment with a cubicle-type workspace. Regular business hours are from 7:00 a.m. to 4:00 p.m.

What Makes This a Great Opportunity

• Join a stable and growing company with long-term career potential
• Work in a collaborative environment where your input directly impacts operations
• Opportunity to grow into more advanced operations or project management roles
• Ideal for someone who loves both structure and problem-solving

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