Job Announcement:
Customer Success Manager
Amid clinical workforce shortages, rising healthcare costs, and ongoing concerns about inequity, IMPaCT unlocks the power of the grassroots community health workforce.
Here at IMPaCT Care ( we get out of bed every day to change lives, with the most effective intervention in the world for addressing health inequity. We find, train and enable Community Health Workers: caring people who keep their communities healthy. We have built the largest and most scientifically-proven Community Health Worker platform in the country, used across 22 states by 70+ organizations like Kaiser Permanente, CVS and United Way. Across multiple randomized controlled trials ( IMPaCT has achieved outcomes frequently believed to be out of reach, including $2,500 annual savings per patient, improved mental health and a Net Promoter Score of 94. We're making waves: on CNN ( in WaPo ( at the Fed ( is even a new Medicare billing code ( for Community Health Workers that is modeled after IMPaCT.
We're changing the game, but also know the importance of enjoying the journey. That's why we have made sure that IMPaCT Care is the place to be! We provide competitive compensation and equity grants, comprehensive benefits and plenty of opportunities for team-building and fun. Plus you get to work from home.
Interested? Read on.
Who You Are
A tech-savvy team player who thrives in fast-paced environments. You are:
What You'll Do
Project & Relationship Excellence
Customer Success Management
Requirements
3+ years in CSM/account management, preferably at a health tech startup or SaaS company. Familiarity with basics of U.S. health care.
Proven ability to:
One of our core values is to create a diverse workplace that welcomes and values each team member's unique perspective, background, and ideas. We are committed to an inclusive and diverse workplace.
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