Information Technology Support Specialist Job at Clarity Recruiting, New York, NY

aldXeGxiRTRrVGNzellFU0ExYjlLSHBMaUE9PQ==
  • Clarity Recruiting
  • New York, NY

Job Description

About the Role

Are you an entry-level IT professional passionate about solving problems and providing exceptional customer service?

We are partnering with a growing nonprofit organization seeking a dedicated IT Support Technician (Tier I) to join their team. Reporting to the IT Administrator, you will be the first line of defense, responsible for ensuring smooth technology operations and providing prompt technical assistance to end-users across multiple sites.

This is a fantastic opportunity to build your skills in a mission-driven environment where your work directly supports critical operational goals.

What You Will Do (Key Responsibilities)

  • First-Level Support: Respond promptly to help desk tickets, emails, and walk-in requests, ensuring timely resolution.
  • Troubleshooting: Diagnose and resolve basic hardware (laptops, printers, peripherals) and software installation/configuration issues.
  • Networking: Troubleshoot common network connectivity problems (Wi-Fi, access permissions, basic TCP/IP).
  • User Management: Provide essential account support, including password resets and access provisioning using Active Directory (AD)/MDM .
  • Onboarding/Offboarding: Assist with employee transitions, including device setup and account/policy assignment.
  • Documentation & Escalation: Maintain accurate documentation of incidents, solutions, and assets in IT systems (ticketing systems) and escalate complex issues to Tier II or system administrators.
  • Compliance: Ensure all activities comply with IT security policies and data protection procedures.
  • Mobility: Provide on-site support at multiple locations as needed, requiring reliable transportation.

Skills & Qualifications

  • 1–2 years of hands-on IT support experience.
  • Basic knowledge of Windows and Mac operating systems and common business applications.
  • Familiarity with computer hardware and troubleshooting steps.
  • Understanding of networking fundamentals (TCP/IP, DNS, DHCP preferred).
  • Strong communication and customer service skills are essential.
  • Ability to follow documented procedures and work efficiently within ticketing systems.
  • Must have a valid driver’s license and reliable transportation.

Preferred/Bonus Experience

  • Experience working with a nonprofit organization.
  • Certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications (e.g., Microsoft 365 Certified: Fundamentals).
  • Associate or bachelor’s degree in IT or a related field.

Job Tags

Similar Jobs

Outlier AI

Data Entry Executive (Remote) Job at Outlier AI

Join a global community of talented professionals to shape the future of AI. Earn up to $15 USD/hr and additional rewards based on quality of submission. Outlier is committed to improving the intelligence & safety of AI models. Owned and operated by Scale AI , weve ...

WorkSource Oregon

Warehouse Order Selector Job at WorkSource Oregon

 ...custom-cut fruits and vegetables as well as grocery, dairy, floral, and dry goods. BENEFITS: - Weekly Prize Competitions - Paid Training - PTO Starting Day One - Comprehensive Medical & Dental Insurance Coverage (Kaiser). - 401(k) retirement plan - Offering... 

Acro Service Corp

Scholarship Coordinator Job at Acro Service Corp

 ...inquiries Redirect calls to other workgroups Process supplemental scholarship application materials. Review transcripts and update academic records in the scholarship database Screen and process Academic Common Market residency applications Review and document... 

Land O'Frost

Production Supervisor Job at Land O'Frost

 ...responsible and accountable for ensuring quality and production processes are being performed per defined standards. Supervises...  ...years of food processing related industry experience. Knowledge of meat processing preferred. Minimum three (3) years of supervisory... 

COSMETOLOGY SERVICES LLC

Nail Tech Job at COSMETOLOGY SERVICES LLC

 ...Job Summary: We're looking for a skilled nail technician to provide professional nail care services including manicures and pedicures. Key Responsibilities: Perform manicures, pedicures, and nail treatments Apply nail polish, gel polish Sanitize tools...