Job Description

Salary: $54,080 - 62,400 per year Requirements:

• A minimum of 2 years of experience in IT support, helpdesk, or a similar technical position.
• Proficiency in cloud platforms such as AWS, Azure, or Google Cloud.
• Experience with cybersecurity tools and practices along with data protection and compliance.
• Hands-on expertise with Google Admin Console and Microsoft 365 Admin Center.
• Strong understanding of networking principles and IT infrastructure.
• Familiarity with tools like Active Directory, TalkDesk, Krisp, and hardware troubleshooting.
• Exceptional problem-solving skills, keen attention to detail, and timeliness.

Responsibilities:

• I provide Tier 1 and Tier 2 technical support through various channels including phone, email, ticketing systems, and in-person assistance.
• I troubleshoot hardware, software, and networking issues faced by end users within the organization.
• I administer and manage cloud platforms such as AWS, Google Cloud, and Microsoft Azure.
• I support and uphold cybersecurity protocols along with data protection policies.
• I manage user accounts, devices, and permissions in Google Workspace and Microsoft 365.
• I assist with IT infrastructure tasks, including monitoring networks, implementing upgrades, and performing maintenance.
• I lead or support internal IT projects and drive process enhancements.
• I train users and create documentation regarding technical tools and best practices.
• I monitor, maintain, and troubleshoot company servers to guarantee optimal uptime and performance.
• I respond swiftly to server shutdowns, crashes, or service interruptions to restore operations with minimal disruption.
• I identify root causes of server failures and implement long-term corrective actions to prevent future occurrences.
• I manage system alerts, error logs, and notifications to proactively mitigate potential shutdown risks.
• I conduct routine maintenance, updates, and system checks on both physical and virtual servers.
• I collaborate with network administrators and IT management to ensure proper server configurations and backups.

Technologies:

• AWS
• Active Directory
• Azure
• Cloud
• Hardware
• Support
• Microsoft 365
• Network
• Office 365
• DevOps

More:

At Safeway Tax Relief, we are a prominent entity in the tax resolution sector, dedicated to assisting Americans in overcoming their state and IRS tax hurdles. Our diverse, high-performing workplace thrives on innovation, teamwork, and a commitment to continuous development. We celebrate our team with engaging events and volunteer initiatives, fostering a collaborative environment where everyone can grow and succeed together.

We are currently looking for a proficient and driven IT Support Specialist to join our team in Irvine, CA. Reporting to the Director of Information Technology, this position plays a crucial role in maintaining and enhancing our IT systems, infrastructure, and support operations. The ideal candidate is technically adept, innovative, reliable, and capable of thriving in a fast-paced, collaborative setting.

If you are eager to apply your technical skills and innovations to make a difference, we encourage you to join our team and advance your IT career with us. We offer a competitive salary range of $26 - $30 per hour, based on experience, along with benefits including paid time off and opportunities for professional development. Join us and be part of an award-winning culture that values teamwork and community involvement.

last updated 41 week of 2025

Job Tags

Hourly pay, Full time, Work at office,

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