Job Description
Through relationship building and prospecting, profitably increase sales of parts, service and body shop products to assigned customers.
Responsibilities:
- Achieve sales objectives to assigned accounts
- Establish and develop relationships through personal interaction with customers
- Identify target accounts and action plans to increase sales
- Complete and update Account Profiles on assigned accounts
- Contact new credit account customers within 15 days
- Timely resolution of customer complaints
- Address pricing, product, or customer service issues with customers
- Attend and participate in monthly Sales meetings to review performance, opportunities, challenges, programs, etc.
- Sales Representative Training – sales skills, product knowledge, computer systems. Plus, International mandatory and volunteer training.
- Coordinate and promote “Customer Training Nights”, and vendor “ride-alongs”
- Develop, manage, and track customer incentive programs.
- Promote, install, and administer Repair Link systems with customers
- Collect market feedback to monitor and address competitiveness.
- Request special pricing assistance (SPA’s) from International when needed.
- Manage parts customer contact database (CRM).
- Develop key vendor relationships. Maximize utilization of supplier programs and resources.
- Special projects as assigned by General Manager, Director, Parts and/or President
- Maintain accurate customer records of all consignments.
- Handle all elements of customer service to the assigned customer base.
- Develop appropriate relationships with International personnel.
- Proactively monitor, suggest inventory additions and/or modifications to support assigned accounts.
Qualifications:
- A high school diploma minimum
- A minimum of (3) years medium and heavy-duty truck parts/service experience
- A college graduate or equivalent experience in Medium/Heavy Duty truck industry is preferred
- Customer focused
- Salesmanship
- Organizational abilities
- Ability to multi-task
- Time management skills
- Effective oral and written communication skills
- Computer skills (PC and business system – i.e. CDK)
- Appreciation of the need for teamwork and sincere desire to contribute as a part of the team
- Excellent communication skills, including an awareness of others and an effective listening ability
- Customer appreciation, a desire to satisfy customers and the ability to instill customer confidence
- An ability to build the team with helpfulness and interaction in an outgoing, approachable manner
- A commitment to customer satisfaction by addressing potential issues proactively
- Honesty and integrity
- Demonstrated ability in convincing others to gain support and influence
- The ability to alter standard procedures and adjust accordingly despite changing circumstances
- Candidate is highly motivated and willing to take initiative to achieve results beyond what is required.
- Able to work collaboratively with others as part of a team and generate positive long-term results
- Ability to be attentive and listen to others, allow others to speak, and are considerate of other opinions
- The ability to operate under high pressure situations and maintain self-composure in the face of challenging circumstances
Job Tags
Full time, Night shift,