Job Description

Company Description

Shepherd Communication & Security is a leading master alarm-licensed security technology integrator in the Upstate, New York Area. We utilize the latest advanced technologies, product solutions, and installation techniques to secure businesses, hospitality venues, retail stores, warehouses, and personal residences. Our team of highly trained specialty trade technicians adhere to the highest industry standards and stay updated with the latest local, state, and federal building codes. When you join the Shepherd team, you will receive:

• Career Growth, Training, and Promotion Opportunities
• Interesting and Diverse Project and Service Work
• A Strong and Supportive Team Environment
• Career Track Guidance, Certification, and Training
• Appreciation and Wellness Programs
• Company Vehicle, Uniforms, and Great Benefits

Role Description

This is a full-time, on-site role for a Field Service Technician at Shepherd Communication & Security. The Technician will install, maintain, and repair Alarm security systems, including fire and perimeter alarm systems, surveillance platforms, access control systems, and networking equipment. The technician will also assist in troubleshooting issues and providing technical support to customers.

Qualifications

The ideal candidate will have experience in troubleshooting and repairing at least one of the following technology platforms: alarm systems, surveillance cameras, access control platforms, or similar low-voltage systems. Shepherd Technicians have a reputation for excellent problem-solving skills, a strong work ethic, and the ability to work independently in a dynamic environment. This is a fantastic opportunity for someone looking to gain experience in a rewarding field and who wants to provide great customer service. Our team is looking for the following characteristics:

• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Willing to learn through educational opportunities and field experience
• Ability to work independently and collaboratively on a team
• Attention to detail and ability to follow instructions
• Physical fitness and the ability to lift heavy equipment

Working at Shepherd Communication & Security

Shepherd Communication & Security, established in 2007, provides the latest electronic and specialty security systems. Our team of seasoned engineers, technicians, and inspectors helps our customers make the right choice for Intrusion Detection, Video Surveillance, Fire Alarm, and Access Control solutions. We pride ourselves on adhering to industry-recognized standards, including NFPA, UL, and NEC, and will only install systems that meet current Local, State, and Federal codes.

Shepherd recruits and retains highly qualified and motivated individuals, and we are creating an environment where people can achieve their best and be rewarded for their success. We offer a full benefits package including health, dental, vision, and life insurance, flexible spending accounts, matching 401(k), long-term disability, employee assistance plans, paid holidays, and vacation, as well as many supplemental voluntary benefits.

We appreciate your interest in Shepherd Communication & Security! If this opportunity sounds exciting to you, please do not hesitate to apply, even if you don't meet all of our qualifications. We recognize that no candidate is perfect, and we would love to have the chance to get to know you.

• Shepherd Communication & Security is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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